At Hyperfuel, we strive to ensure your complete satisfaction with every purchase. If, for any reason, you are dissatisfied with your order, we offer a straightforward return and refund policy to make your shopping experience hassle-free.
1. Eligibility Criteria for Returns
- Items must be returned within 30 days of delivery.
- The product must be unused, in its original packaging, and in the same condition as received.
2. Return Process
- Contact our customer service team at [email protected] to initiate a return.
- Provide your order number and reason for return.
- Our team will guide you through the return process and provide a return shipping label, if applicable.
3. Refund Policy
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [number] days.
4. Exchanges
- We currently do not offer exchanges. You may return your item as per the return policy and place a new order for the desired item.
5. Non-Returnable Items
- Certain items are not eligible for return, including [list any non-returnable items or categories].
6. Damaged or Defective Items
- In the rare event that you receive a damaged or defective item, please contact us immediately for assistance. We will replace the item or issue a refund as per your preference.
7. Contact Us
- If you have any questions regarding our refund and returns policy, feel free to contact us at [email protected]